3 April 2023
Automate and improve your clinical operations with Caseflow
Caseflow Automation: Why get a human to do what Caseflow can do better?
Automate: Verb: to put in machines which can do
the work instead of people.
Here's the problem that large healthcare management companies have: a vast
amount of cases, a great deal of different actors to deal with and only a
limited number of people that they can employ. In other words, it's a simple
resources allocation issue.
The Solution: Implementing Caseflow Automation in Healthcare Management
The answer to this is Caseflow automation.
Why so? Because Caseflow can help your teams cover more tasks in a shorter
space of time, more efficiently and with less error than a team a multiple
of the size could do. We specialise in taking the laborious task that swallows
a vast amount of human effort and turning it into an automated process,
leaving staff to deal with higher value activities that only humans can do,
such as dealing empathetically with clients and patients, and working on
Benefits of Caseflow Automation for Healthcare Management Teams
From a user perspective Caseflow automation is simple: it sends emails, it moves
processes onto the next relevant person, it reminds users when a task hasn't
been undertaken, it knows exactly the right protocols for each patient, and it
manages the process across the various teams and clinics involved.
- We digitise the operational process through process
mapping – most of the steps taken within case management fit neatly into a
digitalised process. We are experts at fitting your way of work into a
- We automate the steps within the process – usually
any trigger point has a limited number of outcomes that a case handler will
undertake. Whether it's sending an email, or alerting another member of the team,
we ensure that this is automated, freeing up staff time and cutting out the risk
- We apply business rules automatically without the
need for individual user knowledge – why get a member of staff to thumb through
many pages in the manual trying to find the next particular task that needs to be
completed for this particular client? Caseflow learns your specific business rules
so that it knows the right steps to take, again reducing error and confusion.
- We move a process seamlessly across users and teams
– managing the process across a range of actors and units within a business takes
a lot of management headspace, headspace that needs time to think in order to
avoid error, slowing the entire process down. Caseflow knows exactly who next needs
to input into a process, whether it's an approval or communication, and can deliver
the next steps seamlessly throughout your business.
- We generate important sub workflows – more often than
not a particular task or trigger point may generate a whole new process that's a
vital component in order to complete the main task in hand. Caseflow knows when and
where these new processes need to be kickstarted into action, shortening lead times
and smoothing the entire care management process.
- We drive service level agreement compliance — because
Caseflow automates processes within the terms of your SLAs, your ability to meet
targets set in your agreements is greatly improved.
Achieve More with Caseflow Automation in Healthcare Management
Ultimately, Caseflow automation allows you to do more and to do it better. That's more
patients managed successfully and more satisfied clients, with the ultimate ability
to scale your operations.